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FAQs - Booking

We want your experience to be truly spectacular! For your benefit, the most common questions asked about the Park and Kynren are answered below.

If you cannot find the answer to your question, get in touch by using our easy to complete form and we will be pleased to offer further assistance.

What is the difference between the seating price bands at Kynren?

Our seating has four price bands.

  • VIP seats are padded with back rests and have more space between the seats for greater comfort. VIP seats are located in the very centre of the Tribune. 
  • Deluxe, Superior and Standard seating are all plastic, raked stadium style seating with a backrest. The price bands determine how close you are to the centre of the action. Wherever you sit, just like at the cinema, you will enjoy a great view of Kynren.

Can I get a refund if I am unable to make it on the day?

We cannot offer refunds, please see our full Terms & Conditions for details.

Exchanges can be made up to 60 days prior to the performance but please be aware there is a £5.00 admin charge per ticket to make an exchange. If you purchased tickets for the 2020 season, please click here for information. 

How do I get my tickets/My tickets won't print?

On booking, you will be able to download your ticket for printing. If you are having problems printing your tickets you can call our customer care team on +44 (0)1388 436033 who will be happy to help with any problems.

Alternatively they can be printed on show nights at our on site Box Office up to 1 hour before show starts. You can also show your ticket on your smart phone.

Can I book my tickets over the phone?

Yes, tickets for 11Arches Park and Kynren can be purchased over the phone.

*Please note, an administration fee of £2.50 per ticket will apply to orders placed over the telephone.

I am using Safari web browser / an apple device and having issues trying to booking my tickets online, what can I do?

We are aware some guests may be experiencing difficulties when booking tickets using the Apple Safari browser or an apple devices. This is an issue beyond our control and is a result of Safari making changes to its ‘Intelligent Tracking Prevention’ (ITP) with regards to how cookies are handled  While this issue is being resolved by our ticketing provider we recommend using a different web browser such as Microsoft Edge, Google Chrome or Mozilla Firefox.  Alternatively, please contact 01388 436033  and they can assist you to book your tickets (fees apply).

I had a voucher for Kynren 2020 that expired in September, do I need to do anything to extend it?

No, your existing voucher and associated code is still active and has been extended to 15th July 2022, allowing you plenty of time to use it. Vouchers can be redeemed as usual, by calling the phone number stated on the voucher when our 2021 or 2022 tickets have been released, or by inserting the voucher code at the point of purchase online.

I received credit for my 2020 tickets, what can I use the credit for and when does it expire?

Visit our FAQs page for 2020 ticket holders,  click here for details. 

I had tickets for Kynren 2020, what do I do?

Due to the Covid pandemic, Kynren and the launch of 11Arches Park was not able to take place. All 2020 tickets have refunded if requested by 20 September 2020, and all others have been converted to an online credit to use for your future visit to one of our events.  To find out more or how to use your credit to book tickets for 2021, please click here.

How do I use my credit to buy my tickets for 2021?

To use your credit, select your tickets, parking, shuttle or meal options. Once you have added your selection to the basket you will be asked to log into your Online Kynren Account. Once logged in, your credit will automatically show in the basket.

Your credit allows you to book any combination of tickets or services, for any day for our 2021 or 2022 dates up to the credit limit stated.  Your credit can be redeemed in more than one booking/transaction. If your new booking is of lower value than the credit on your account, then the difference will remain as a credit balance and the credit can be used in another booking. If your new booking is of higher value than the credit, then you will be required to pay the difference at the time of booking. 

To view your credit, please click on ‘My Account’ at the top of our website, www.11arches.com alternatively click here and use this link to take you directly there.  Once logged in, your credit can be found within the page ‘Account Credit’. Click here for more information on your credit. 

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