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FAQs - General

We want your experience to be truly spectacular! For your benefit, the most common questions asked about the Park and Kynren are answered below.

If you cannot find the answer to your question, get in touch by using our easy to complete form and we will be pleased to offer further assistance.

Is there a cashpoint on site?

No, however all food items can be purchased with credit/debit card or cash. Our merchandise is card payments only.

Can I buy merchandise with cash?

11Arches Park and Kynren merchandise across the whole site may only be purchased by debit or credit card; we regret that cash payment for your souvenirs will not be accepted. 

For food and drink purchases, you can use cash or card. 

Can I buy merchandise?

A selection of gifts, souvenirs and merchandise, including Souvenir Books, Soundtrack CDs, ponchos and blankets will be available to purchase on site and after the Fina and The Golden Cape or Kynren.

Limited merchandise (Souvenir Books and Soundtrack CDs) will be available to buy over the phone after the show. Please call +44 (0)1388 436033 between the hours 9am-5pm Monday-Friday. Postage costs a minimum of £3.00 depending on how many items you purchase.

Proceeds from sale of these products will support our charitable activities (Registered Charity No. 1159011)

What is the ground surface like on the site?

Our main visitor path is DDA compliant with a natural fine stone surface and is easy to walk on, while some of our attractions have grass or stone pathways and as a result maybe uneven and not suitable for wheelchairs users. Customers with mobility issues or wheelchairs may need assistance from a member of their party or a Personal Assistant.  We are delighted to offer Guests with disabilities, who meet our qualifying criteria, and may not be able to attend the show unaccompanied or require a wheelchair space one Personal Assistant ticket at no additional cost. These may be requested, with details of the qualifying criteria, by downloading an Access Requirement Form, click here for details. Alternatively, you may request an Access Requirement Form by emailing [email protected]

Can I buy tickets during the day at the venue?

Our online booking system allows you to book tickets and car parking (available shortly) up to 90 minutes before the 11Arches Park or Kynren opens. You will either need to print these at home or show on your smart phone at Ticket Check. You can also collect at the onsite Box Office if you can't do the aforementioned. All tickets are subject to availability on the day. 

Following government guidance, only visitors who have booked their tickets will be allowed onsite.

How long does the Kynren show last?

Kynren lasts 90 minutes without an interval, starting at dusk and concluding in starlight. The timing of each performance varies as the season progresses and the days get shorter. 

I'll be late for the start of the Kynren performance - can I still attend?

We ask our visitors to be seated 15 minutes ahead of the start of the show, however if circumstances get in the way, you can still attend however you may be asked to wait until a suitable break before taking your seat.

Can I bring my pet?

Pets are strictly not permitted on the 11Arches Park or Kynren site. This includes our car parks. 

Guide dogs and hearing dogs can be accommodated, however please be aware that the show contains loud noises and fireworks, which might cause distress to the animal. Please let us know before you book your tickets so we can arrange appropriate seating during the show, by emailing [email protected] or calling +44 (0)1388 436033.

Can I come dressed in costume?

While the attractions involves vibrant costumes, we ask that, for security reasons, you resist the temptation to come in costume as you will not be admitted entry.

What is your Smoking Policy?

Due to the high number of families with children that attend the attraction there is one designated smoking area at venue. This is the only area where smoking is allowed on site.

Smoking or vaping is not allowed in any other outdoor space, queue-line, restaurant, shop or attraction. If you are not in the designated smoking area you will be asked to put out your cigarettes or stop vaping by our staff members.

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