Season 2020 Refund FAQs


For security reasons and on the advice of our bank, we can only refund to the card that was originally used to pay for the tickets, as this is the only way we can assure that the money is returned specifically to the person or persons who purchased the tickets in the first place. We cannot therefore issue refunds to a new card or account, or offer cash or a cheque. 

 

What happens if my refund is sent to my original card which has expired BUT I have received a new replacement card for the same account?

You don’t need to do anything, your refund should automatically be credited to your account and the associated card.

  • If your refund is still not showing in your account after 15 days, please contact your card issuer.

What happens if my refund is sent to my original card which has expired OR been cancelled AND my account has been closed?

Refunds to this account may still be accepted. We will therefore proceed to issue the refund on this card.

  • Please then contact your card issuer and they will be able to arrange a transfer of the funds to your new account. If your card issuer is having trouble locating the refund, please contact us and we’ll provide you with a transaction reference number, which will help them quickly identify the credit.
  • Please note, unfortunately once a refund has been issued and accepted by your card issuer, we cannot reclaim the money and issue an alternative refund or credit.

How long do I have to request a refund?

You have until Monday, 14th September 2020 to request a refund.

How will I know when my refund is complete?

You will receive an email notification once the refund transaction has been completed.