Arrival Guidelines

Even if you have visited us before, please look at the reference timings for the performance you have booked, as they become available.

Thousands of people attend 11Arches live performances each time, and you’ll be surprised how quickly you can reach our site on the local road network, and how quickly we send off thousands of visitors each time after the show.

And yet, as with other large-scale events with complex logistics, we kindly ask you to reach Security / Ticket checks by a certain time to make sure thousands of people have a smooth and relaxed experience. We may not guarantee your entry in time for the performance otherwise.

For Kynren

We kindly ask you to reach :

Security / Ticket checks at least 1-hour before the start of the Kynren performance. We may not guarantee your entry in time* for the performance otherwise. 

Therefore may we suggest you reach:

  • your shuttle bus pick up point well in advance and certainly no later than 1 hour 30 minutes to board the last shuttle or you may be refused boarding. Visitors will be boarded on a first come first served basis.
  • your car park at least 1 hour and 30 minutes before the start of the Kynren performance, earlier if you have booked a shuttle ride,
  • your seat 5 to 10 mins before the start of the Kynren performance. From our Ticket check to the Tribune, there is a 350-meter walk on a mostly flat path for all our visitors


For the Pyromusical

Our Pyromusical is sold out every year, which means 8,000 people attend each performance. As is the case with other large-scale events with complex logistics, we cannot whisk you all within minutes of the show start time.

We kindly ask you to reach Security / Ticket checks at least 45-min before the start of the  performance. We may not guarantee your entry in time* for the performance otherwise. 

All guests are advised to allow plenty of time to avail the Shuttle Bus service, as we anticipate a large demand. Keep in mind shuttle bus frequency, ride and walk duration, security checks -in particular if you have a bag-, ticket scanning and general walk across our big site to get to your performance on time. And if you wish to eat or drink onsite, please arrive early to avoid disappointment.

Therefore may we suggest you reach:

  • your shuttle bus pick up point well in advance and certainly no later than 1 hour 15 minutes to board the last shuttle or you may be refused boarding. Visitors will be boarded on a first come first served basis.
  • your seat 5 to 10 mins before the start of the performance. From our Ticket check to the Tribune, there is a 350-meter walk on a mostly flat path for all our visitors.


Shuttle Bus
Service from 4:15pm
Last boarding of shuttle bus 5:45pm
Ticket Check
Gates Open from 4:15pm
Last Entry through ticket check 6:15pm
Pyromusical
Show (25 min) 7:00pm
Expected end of the evening 7:30pm
Return Shuttle Bus 7:30 - 8:30pm


* For operational reasons, we cannot guarantee entry to our venue to latecomers.

Please do take a moment to look at our terms and conditions of sale.